Frequently Asked Questions
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**Stonehouse Property Care - Lawn Maintenance & Yard Cleanup FAQ**
### General Service Information
Q: What lawn maintenance services do you offer?
A: Our comprehensive lawn and yard services include:
- Weekly lawn maintenance and mowing
- Garden maintenance and hedge trimming
- Property cleanup
- Lawn care (aeration, overseeding, fertilization)
- Installation services (fences, lattices, flagstone)
- In-ground sprinkler system installation
Q: When is your service season?
A: Our service season runs from early April to the end of November, weather permitting.
Q: What areas do you service?
A: We serve:
- Toronto
- Markham
- Richmond Hill
- Vaughan
- Etobicoke
- Pickering
- Greater Toronto Area (GTA)
### Lawn Maintenance
Q: How much does regular lawn maintenance cost?
A: Weekly lawn maintenance services start at $65 per visit. Final pricing depends on:
- Property size
- Additional services needed (grass bagging, weed management)
- Amount of hardscape requiring maintenance
- Specific service requirements
Q: What's included in regular lawn maintenance?
A: Our standard lawn maintenance includes:
- Professional mowing
- Edge trimming
- Basic cleanup
Additional services like grass bagging and weed management are available for an extra charge.
Q: How often should I schedule lawn maintenance?
A: We recommend weekly service during the growing season (April-November) to maintain optimal lawn health and appearance.
### Property Cleanup
Q: What's included in property cleanup services?
A: Our property cleanup services include:
- Removal of leaves and debris
- Garden bed cleaning
- Basic pruning and trimming
- General property tidying
Q: Do you offer spring and fall cleanup services?
A: Yes, we provide specialized seasonal cleanups to prepare your property for both growing season and winter.
### Professional Standards
Q: What makes your service reliable?
A: We pride ourselves on:
- Over 15 years of experience in property maintenance
- Professional team led by industry experts
- Use of latest techniques and equipment
- Reliable communication - we notify if running late
- Free estimates within 24 hours
### Scheduling & Estimates
Q: How do I get an estimate?
A: Contact us for a free estimate:
- Phone: 416-882-2273
- Email: clientcare@stonehousepropertycare.com
We provide estimates within 24 hours.
Q: What if you're running late for scheduled service?
A: We prioritize communication and will notify you if we're running behind schedule.
### Additional Services
Q: Do you offer garden maintenance?
A: Yes, we provide:
- Hedge trimming
- Garden bed maintenance
- Plant care
- Weed management
Q: Can you install landscaping features?
A: Yes, we offer installation services for:
- Fences
- Lattices
- Flagstone
- In-ground sprinkler systems
### Payment and Contracts
Q: What payment methods do you accept?
A: We accept various payment methods including:
- Credit cards
- Cash
- Check
- Electronic transfers
Q: Do you offer service contracts?
A: Yes, we can create customized service contracts based on your property's specific needs and maintenance requirements.
### Contact Information
For scheduling, estimates, or additional questions:
- Phone: 416-882-2273
- Email: clientcare@stonehousepropertycare.com
- Website: www.stonehousepropertycare.com
- Location: Royal York and Lakeshore area
- Social Media: Find us on Facebook and Instagram
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Winter Services
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### General Winter Services
Q: What winter services does Stonehouse Property Care offer?
A: We provide comprehensive winter property maintenance including:
- Snow clearing and removal
- De-icing services
- Winter property maintenance
- 24/7 emergency response for commercial properties
- Year-round maintenance packages for full-service clients
Q: When do your winter services begin and end?
A: Our winter services operate from November 15th to April 15th each year. We monitor weather conditions closely and prepare our teams in advance of forecasted snow events.
### Snow Clearing Services
Q: What is your snow clearing policy?
A: We clear snow when accumulation reaches 5 cm (2 inches). Our goal is to clear all snow within 12 hours after snowfall has ceased.
Q: What areas of my property do you clear?
A: Our standard snow clearing service includes:
- Driveways
- Walkways
- Entrances
- Emergency exits
- Parking areas (for commercial properties)
Custom clearing areas can be arranged based on your specific needs.
Q: What areas do you avoid when plowing?
A: For safety reasons, we maintain a 12-18 inch clearance from:
- Buildings
- Vehicles
- Garage doors
- Hard landscaping
- Other fixed structures
Q: Do you provide service after city plows come through?
A: Our policy regarding city plows is:
- We are not responsible for snow left behind by city plows or other private companies working in the area
- If city plows have not yet come through when we perform our service, we will clear any plow piles present at that time
- If we have already plowed and the city plows come through afterwards, a second visit at your request will incur an additional one-time charge
### Contract and Service Details
Q: How many visits are included in a seasonal contract?
A: The seasonal contract covers up to 15 snow clearing visits. Additional visits beyond this will be charged per service.
Q: What's not covered under standard snow removal?
A: The following are not included in standard service:
- Salt application (available upon request for additional cost)
- Snow clearing after city plows have passed (after our initial clearing)
- Clearing of snow accumulation less than 5cm
- Areas with unmarked obstacles or hazards
Q: What factors might affect service timing?
A: Service delays may occur due to:
- Equipment failure
- Poor road conditions
- Reduced visibility during severe storms
- Extreme weather conditions
- Heavy snowfall volumes
### Property Preparation and Safety
Q: What should I do to prepare my property for snow removal?
A: We recommend:
- Marking any protruding objects with high visibility markers
- Using bright orange or reflective discs for marking hazards
- Clearly identifying areas to avoid
- Removing vehicles from areas that need clearing
### Pricing and Contracts
Q: How is winter service pricing determined?
A: Our pricing varies based on:
- Property size
- Service frequency requirements
- Type of surfaces to be cleared
- Additional services needed (de-icing, snow removal)
- Contract duration
Contact us at 416-882-2273 for a free estimate within 24 hours.
Q: What are your payment terms?
A: Our payment terms include:
- Non-refundable first and last month deposit required by November 15th
- Monthly payments due on the 15th of each month
- Final payment due March 15th
- Multiple payment options available including Visa, Master Card, Interac, personal check, money order, email money transfer, or cash
- Credit card payments subject to 5% processing fee
### Emergency Services
Q: What constitutes a winter emergency service?
A: Emergency services may be required for:
- Heavy snowfall blocking access
- Dangerous ice accumulation
- Property damage from winter conditions
Contact our emergency line at 416-882-2273 for immediate assistance.
### Contact Information
For any additional questions or to schedule service:
- Phone: 416-882-2273
- Email: clientcare@stonehousepropertycare.com
- Website: www.stonehousepropertycare.com
- Service Area: Toronto, Markham, Richmond Hill, Vaughan, Etobicoke, Pickering, and the Greater Toronto Area (GTA)
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